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This privacy policy explains how QuickFix Books collects, uses, and protects your information when you use our website or services.

What We Collect

When you contact us through the website form, call, or text, we may collect:

• Your name and business name
• Phone number and email address
• A description of your QuickBooks issue
• Your Windows version and QuickBooks version (if relevant to the fix)

How We Use Your Information

We use your information only to:

• Respond to your inquiry and schedule your appointment
• Perform the remote repair service you requested
• Follow up if the issue returns within a reasonable time

What We Do Not Do

• We do not sell, rent, or share your information with third parties
• We do not send marketing emails unless you explicitly ask to be on a list
• We do not access your QuickBooks company file data (accounting records, transactions, customer lists) unless specifically needed to resolve the error, and only with your permission

Remote Sessions

When we connect remotely to your computer:

• We use industry-standard remote access tools with encryption
• You can see everything we do on your screen
• You can end the session at any time
• We do not install permanent remote access software without your consent

Cookies

This website does not use tracking cookies or advertising pixels. We may use basic analytics to understand which error articles are most helpful, but this data is anonymous and not tied to your identity.

Data Retention

We keep your contact information for up to two years in case you need follow-up support. You can request deletion at any time by emailing or calling us.

Your Rights

You can:

• Request a copy of the information we have about you
• Request correction of inaccurate information
• Request deletion of your information

Contact

For privacy questions or data requests, contact:

Frank Peavey
(707) 244-7339
Santa Rosa, CA