Remote-support authorization
By beginning a session, you confirm that you are authorized to approve work on the affected computers and company files. You authorize QuickFixBooks to view the relevant systems remotely and to make changes you approve during the session.
Your responsibilities
You are responsible for maintaining current backups, providing lawful access, and disclosing security controls or third-party management that may affect the work. We will ask you to close QuickBooks and protect company data before higher-risk changes.
Flat-rate scope
The advertised flat rate applies to the covered issue described when booking. Data recovery, file reconstruction, unsupported products, hardware replacement, malware response, and unrelated IT work are outside the standard scope unless agreed separately.
Fixed-or-free guarantee
If QuickFixBooks cannot resolve the agreed covered issue during the session, no service charge will apply. The guarantee does not cover recurrence caused by later updates, environmental changes, hardware failure, malware, third-party security policy, or changes made after the verified repair. Final wording must be confirmed before launch.
Limitations
Technical troubleshooting carries risk. QuickFixBooks will use reasonable care, explain material changes, and verify the covered result, but cannot guarantee uninterrupted operation of third-party software, networks, or hardware.